Digital Energy Protection & Control Technical Support
 
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Return Procedures
Follow these 6 steps to return your product to us
 
1. Obtain "Return Materials Authorization" (RMA) Number
  1. Call this number to receive an RMA number:
    1-877-547-8630, toll-free inside North America
    or (905) 927-7070 outside North America
  2. Fill in the Online Form
  3. Email us at: multilin.tech@ge.com, or
    Fax us at: (905) 927-5096 - attention of Service Dept.
  4. Due to customs regulations a Return Material Authorization (RMA) is required to return products to GE Digital Energy. Products shipped without an RMA will not be received and will be returned at the owner's expense.
2. Shipping Invoice Preparation

    Please verify that the RMA and Commercial Invoice you received from GE Digital Energy have the correct information, including:

  1. Your billing and shipping address
  2. Contact person
  3. Fax and phone number
  4. Model number and serial number
  5. Reason for return
  6. Quantity
  7. Attach hard copy of the Purchase Order
  8. Reference number (if available)
3. Airway Bill Preparation

    Send three copies of the "Commercial Invoice" with the RMA.

    1. Attach and copy to the outside of each shipping carton
    2. Provide copy to the carrier

4. Address the Shipment to Us

**Please ensure product is packed carefully to avoid damage in transit**

Address the shipment to:
GE DIGITAL ENERGY
650 MARKLAND ST.
MARKHAM, ONT, CANADA
L6C 0M1
ATTN: SERVICE DEPT.
RMA# : ______________

5. Carrier and Broker

    a. GE Digital Energy uses UPS-SCS as the broker for service shipments.

    b. Shipments incoming to Markham should be sent with freight prepaid.

6. Fax Us a Copy
    Fax a copy of the paperwork, including the waybill and courier, to GE Digital Energy Service at (905) 927-5098.

    Suggested Couriers and Forwarders:

    COURIERS
    FEDERAL EXPRESS AIR
    FEDERAL EXPRESS GROUND

    FREIGHT FORWARDERS
    DANZAS
     
7. Packaging Guidelines

    * Where possible, equipment should be shipped in separate boxes
    * Multiple returns packed in one box should have at least 2cm of space between each item. The box should be filled with packing material to prevent item from being damaged
    * Wrap each item in bubble wrap, foam material, or Styrofoam inserts or packaging peanuts to cushion the item(s)
    * You may also use double boxing method: Pack the item in a box, place the package in a larger box that contains 5cm of cushioning material, fill the space around the smaller box with cushioning material
    * Make sure the box is tightly filled so there is no movement in the box or packaging .