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G60 Generator Protection System
GE Digital Energy is committed to providing fast, courteous and professional technical support, product upgrades, testing and repair services to our customers in the use of our products within their applications.

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UR | UR Plus SR | 650 SR3 | M Family MM300 | MII Family Meters


    
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Our service expert teams are highly skilled professionals with a wealth of knowledge and experience. Their in-depth technology expertise provides a timely turnaround and cost-effective solution to your product or service issue.

The GE Digital Energy Multilin Customer Service Team will assist customers with plant-wide relay audits in order to help identify legacy products and recommend equivalent product upgrades, enabling users to take advantage of associated key benefits and enhancements that include:
  • New and Re-designed products
  • Expanded Communication options
  • Enhanced Metering information
  • Enhanced diagnostic information
  • Increased Events Recorder
  • Expanded Waveform capture
  • Extended Data Logging
  • EnerVista Suite of software
  • Asset health diagnostic tools
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    Fleet management
  • Audit existing installed base
  • Account for all installed products
  • Provide recommendations for upgrades (aging products, hardware and firmware)
  • Reduce customer downtown while improving productivity and efficiency

    • Service Solutions
  • Applications analysis and commissioning
  • On-site fault investigation
  • Assist new installations testing or retrofits projects

    • Service Contracts
  • Sign contracts with strategic accounts
  • Manage customer installations
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    Our Disaster Support program is designed to provide customers with quick access to products, parts, resources, assistance and reference materials for power protection and outage issues during natural disasters. Our Disaster Support team is prepared to work around the clock to serve you.

    The Disaster Support Program includes the following:
  • Overnight delivery on replacement parts or products ordered
  • Easy and fast ordering over the phone or by email,
  • Emergency access to service technicians and application engineers
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